Return policy


If you’re a FresnelFactory Member, you can enjoy free returns by signing in to your Member profile and starting a return from your orders page. If you shopped as a guest, you’ll need to access your order with your order number and email address.

Additional Details

  • Return authorizations are valid 10 days from issue.
  • All returned products are subject to inspection. Products displaying use, misuse, or other damage will not be accepted.
  • Products must be returned in original manufacturer’s packaging (wrap mirrors in lens tissue before placing in foam packaging). Products should be packaged in a separate carton with the return authorization number clearly marked on the shipping container.
  • Shipping and handling charges will not be refunded.
  • Select products do not qualify for a refund based on usage.
  • Credit order refunds are issued to the credit card or seller's open account to which the product was charged


Please note that custom or made to order products are non-cancellable and non-returnable, except if the product is defective. Volume, standard product returns are subject to Fresnel Factory’ discretion.

Need additional assistance? Please contact us for additional details.

Tel : +82 70-7605-1652

Tel :+1 678-707-3915